I am interested in placing an order. Do you have a toll free number or a catalog...?

No, I do not have a paper catalog, but I have a online catalog for web browsing and ordering online, payments are accepted via credit card. I do not take orders over the phone, so there is no toll free number. Click Here. You can alternately pay by check or money order, see directions.

I'm very sorry you ordered the wrong size bracelet. That's why I put in all my adds to be sure to measure your wrist, your bracelet is made to order. You're asking me to perform a service that requires my time to restring your bracelet for free, not to mention a trip to the post office or the cost for beading materials lost or broken to restring your bracelet. Certainly I deserve to be paid for my time to provide this service for you and to be compensated for any materials used. There is a charge of $20.00 for this service plus any extra materials fees. Please contact me for a quote. The cost does not include shipping. 

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What is your guarantee? 

Your bracelets & Jewelry are guaranteed for 30 days after the purchase, after that period I will fix your bracelets or jewelry see refund policy below.  I do not guarantee suncatchers because people have dropped and broke them upon receiving them. Most orders are shipped with USPS Insurance or for whatever carrier service that you may have selected upon time of purchase. If your Suncatcher or Jewelry is lost during shipment, you will be refunded through USPS for your purchase price minus shipping, as the USPS does not refund shipping cost.  Please find my crystal suncatchers here.   

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What is your refund policy?

If you change your mind about your order once you receive it and don't want it please contact me within 3 days, after three days there are no refunds. I make almost everything on this site to order, so that means when you place your order I make the items you just purchased. Since I make to order, I do not allow refunds after the 3 days as stated above. However if there is something wrong with your order due to my fault I will promptly refund your full purchase price but you must contact me within 3 days of receiving your order.  I will refund your purchase upon the items returned back to me (You Pay Return Shipping Charges) as long as it's within the three days.  I do not refund shipping or insurance cost when I make a refund. There are no refunds for ordering the wrong size bracelet. Please be sure to measure your wrist before making your purchase. There are no refunds after 30 days, I will however fix your jewelry for you and make the necessary repairs if there are no missing beads as long as it's in the 30 day period, this does not apply to suncatchers, due to there delicate nature.  

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I don't want to use my credit card online, do you take checks or money orders?

Yes, do the following.........shop online just as if you were going to pay with a credit card, put the items you desire to purchase in the shopping cart. Once you are finished shopping and ready to check out, add your name and shipping information, click at the bottom of the page to purchase your items and check out, you will see pay by Credit Card, Paypal or Money Order, Click the money order and that will send your order off to me automatically. I will then send the address to send your check or money order. 

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